Connecting Better with Your Customers Online

Connecting Better with Your Customers Online

BY  – OCTOBER 25, 2013 

Gadget Synergy

Social media outlets have completely revolutionized the way businesses connect with their customers. The Internet provides businesses with a larger market and a multitude of ways to keep in touch with customers. Companies can finally focus on showing their customers what their business is about and form relationships with those customers. If you would like to start connecting with your customers online, here are some things to try.

Start a Conversation

One of the best ways to work on building relationships with your customers is by taking the time to talk to them. Use social media to your advantage by asking customers a question. Find out what they are interested in and how you can serve them. Using the right social media question can spark a great conversation with a lot of customers to find out what they are interested in and how you can serve those interests. Look for people who are interested in your products or services and give them a solution to their questions by pitching your products.


If you are able to listen to your customers on social media, take it a step further by answering some of their questions on a blog. Blogging is great for small businesses because a blog gives you complete control over the content. You can easily create some great discussions with your customers through blogging. Once people see that your company is the one to turn to for answers, it helps to build up your company’s credibility.


Thanks to the new social media world, you can find new customers by using hashtags. Effectively using them on Facebookand Twitter can help you find people who are discussing products similar to yours. You can also recognize customers who are discussing your products and services. It is a good idea to recognize the hashtags that relate to your business, since it will show customers that you do pay attention to the things they are saying.

Customer Reviews

A great way to boost your online ranking is through customer reviews. It is a good idea to respond to both positive and negative customer reviews. There will be some negative reviews, which you will want to address. It is important to avoid becoming hostile in a response if you feel the customer is not giving you a good review. The best thing you can do is respond as quickly as possible and let the customers know you are aware of their concerns and you are working quickly to resolve the issue.

Live Chat

Make yourself available to your customers through live chat services. This is a great way to help customers who may become frustrated when they are searching for something on your website. Offering live chat is a great way to reach out to your customers to give them an extra way to talk to you when they need to. Sometimes it can be frustrating to wait on the phone for a customer service agent to be available. By offering live chat to your customers, you are taking that extra step to let them know you care about their time and you want to help.

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